Which insurance company has the highest customer satisfaction?
Fewest consumer complaints: Progressive. Highest customer satisfaction ratings: State Farm. Most coverage options: Allstate.
Rank | Company | Customer Satisfaction Rating (out of 10) |
---|---|---|
1st | State Farm | 8.97 |
2nd | USAA | 8.89 |
3rd | Progressive | 8.84 |
4th | Travelers | 8.75 |
Fewest consumer complaints: Progressive. Highest customer satisfaction ratings: State Farm. Most coverage options: Allstate.
State Farm had the highest rating for overall customer satisfaction in J.D. Power's 2022 U.S. Individual Life Insurance Study, with a score of 843 (the study's average was 790). It also has a three-year average NAIC complaint index of 0.46, which means the company had fewer complaints than expected for its size.
Insurance company | Best for | |
---|---|---|
Geico | Best overall | Check availability |
Progressive | Best for digital policy management | Check availability |
Safeco | Best for added perks | Check availability |
Auto-Owners | Best for discounts | Check availability |
State Farm is the biggest auto insurance company in the country by market share, while Progressive, Geico and Allstate are the next three.
- #1: United Health Group (UNH)
- #2: Berkshire Hathaway Inc. ( BRK.B)
- #3: CVS Health Corp Group (CVS)
- #4: The Cigna Group (CI)
- #5: Elevance Health Inc. ( ELV)
- #6: Centene (CNC)
- #7: Ping An Insurance (PNGAY)
- #8: Allianz (ALIZY)
Both Geico and Progressive offer cheap car insurance to drivers across the country. Geico's rates are typically lower overall, but Progressive tends to offer better prices to high-risk drivers. High-risk drivers are those with a recent DUI, at-fault accident or speeding ticket on their driving record.
Considering State Farm and Geico are the two biggest auto insurance companies in the U.S., most drivers can find what they need from either company, whether that's minimum or full coverage. However, there are a few key differences between State Farm vs. Geico when it comes to auto insurance options.
Geico and USAA are among the insurance companies that are cheaper than Progressive.
What company has the lowest customer satisfaction?
Comcast, the television provdider, was voted as the worst rated company for customer service in the United States in 2020, receiving the largest share of negative responses (44 percent). Second in the list came Well Fargo and DIRECTV, with 41 percent of respondents to the survey complaining about poor customer service.
- #1 Berkshire Hathaway (BRK.B)
- #2 Ping An Insurance (Group) Co. ( PNGAY)
- #3 Allianz SE (ALIZY)
- #4 AXA SA (AXAHY)
- #5 MetLife Inc (MET)
- #6 Prudential PLC (PUK)
- #7 American International Group Inc. ( AIG)
- #8 Allstate Corp. ( ALL)
Ranking | Insurance Company Name | Domicile |
---|---|---|
1 | UnitedHealth Group Incorporated (1) | United States |
2 | Centene Corporation (1) | United States |
3 | Elevance Health, Inc. | United States |
4 | Kaiser Foundation Group of Health Plans | United States |
Executive Life Insurance Company (1991) - One of the largest life insurance companies in the US, it went bankrupt due to investment losses in junk bonds.
Each of the ratings agencies, A.M. Best, Moody's, Fitch and Standard and Poor's are a Nationally Recognized Statistical Rating Organization (NRSRO).
Provider | A.M. Best | Star Rating |
---|---|---|
Our Top Pick Allstate Get Quote | A+ | 4.8 |
State Farm Learn More | A++ | 4.8 |
American Family Learn More | A | 4.7 |
Nationwide Learn More | A | 4.6 |
Progressive is owned by its shareholders, as it is a publicly-traded company. The biggest shareholders are The Vanguard Group, BlackRock Fund Advisors, and Wellington Management, which have a combined ownership stake of almost 20%, according to public records, as of Q1 2021.
In terms of number of policies settled during 2022-23, Max Life Insurance has the highest claim settlement ratio of 99.51%. With a 99.39% claim settlement ratio, HDFC Life Insurance came second on the list. Aegon Life Insurance bagged the third position with a 99.37% claim settlement ratio.
We've set a new Guinness World Record for the most valuable life insurance policy ever sold, worth US$250 million. Issued and fully underwritten by HSBC Life, our insurance business in Hong Kong, it was taken out by an individual customer earlier this year.
Rank | Company | Total assets (US$ Billion) |
---|---|---|
1 | Allianz | 1,261.9 |
2 | Axa | 950.6 |
3 | Prudential Financial | 940.7 |
4 | Ping An Insurance | 883.9 |
Which insurance company has the most members?
Health insurance company rankings by enrollment
Kaiser Permanente is the largest health insurance company by enrollment, with nearly 9 million members with an individual or group health insurance plan.
Based on 2023 brokerage revenues from U.S. clients, the largest insurance broker in the United States is Marsh & McLennan Cos Inc.
Best for customer service: Allstate
Allstate also ranked high in J.D. Power's customer satisfaction survey of the auto insurance industry. Behind State Farm, Allstate scored the second highest in J.D. Power's customer satisfaction survey and beat out Geico, Progressive and Farmers.
Geico is generally cheaper for high-risk drivers
Geico's average annual full coverage rates are cheaper than Progressive's after a speeding ticket or accident. Still, on average, Progressive is cheaper than Geico for full coverage after a DUI conviction.
Key Points: Geico's full coverage costs an average of $1,572 per year, which is around 38 percent cheaper than Allstate's full coverage rate of $2,520 per year. Allstate offers more flexible roadside assistance packages than Geico, but both companies charge a fee for the service, either monthly, annually, or per-use.
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