FAQs
Travelex serves over 100,000 customers each day - that's in excess of 35 million customers every year. We are the experts in foreign exchange and use industry-leading security intelligence and technology to ensure you have complete peace of mind when purchasing online.
Is Travelex a good deal? ›
Travelex has better online rates than your bank so you can lock in a good initial loading rate and save. Plus they don't charge you ATM fees while you're overseas. Unfortunately, all of these conveniences comes with a high price tag.
How do I complain to Travelex? ›
If you have feedback or questions about any of the services provided by Travelex, please:
- address such complaint to your nearest Travelex Foreign Exchange store; or.
- contact Travelex Retail Customer Service Centre directly by calling 1800 440 039 or via email to retailcscaust.nz@travelex.com.
The Travelex Money Card (formerly the Travelex Cash Passport) provides a safe way to access and spend multiple currencies at millions of outlets worldwide.
Is Travelex a reputable company? ›
Travelex is a reputable, legitimate company that has a history of strong customer service and paying claims. How does COVID-19 affect Travelex coverage? Currently, Travelex offers trip cancellation, interruption and delay coverage due to the coronavirus pandemic.
What has happened to Travelex? ›
In 2020 the company faced difficulties including a cyber incident, the impact of the Covid-19 pandemic and issues relating to Travelex's parent company, Finablr. Later that year Travelex fell into administration, before it was taken over by its debt holders.
Do Travelex charge a fee? ›
At Travelex, we offer you $0 commission and a competitive market exchange rate when you buy foreign currency from us online, whether in cash or our Travelex Money Card. These online rates are our exclusive online rate and are not available in-store.
How do I withdraw money from Travelex? ›
Withdraw cash from an ATM
If you like having some cash with you when you're abroad, then you can access the cash on your prepaid currency card through an ATM. Just remember to keep in mind that some ATMs will charge their own fees, even if the prepaid card itself has no fees for ATM use.
Can you use Travelex online? ›
Placing an Online Order with Travelex
You can order up to 14 days in advance of your collection date, allowing you to lock-in great rates before you travel.
How do I contact Travelex details? ›
We can also be contacted via email at Online.Orders.HK@travelex.com.hk or via telephone on (+852) 3197 9488.
Travelex is the world's largest non-bank supplier of foreign currency, and we're proud to bring you 46+ years of experience in currency trading.
Can I use my Travelex card in USA? ›
The Travelex Money Card is a multi currency card that can be used in most countries around the world. Widely considered the best travel money card for overseas travel, the Travelex Money Card can be used in the US, Europe, Japan, Canada, Hong Kong, Singapore, Japan, New Zealand, and many more countries.
Which is better, Wise or Travelex? ›
Both cards are intended for foreign currency spending when you travel or shop online. Wise cards support 40+ currencies, while Travelex has 10. Travelex lists few fees, but uses an exchange rate markup, while Wise uses the mid-market exchange rate and splits out the costs of currency conversion.
What is the disadvantage of a travel money card? ›
Cons of Travelling with a Travel Card
Fees: There may be fees associated with certain travel cards1. These can range from fees to load and reload your card, purchase fees, issue fees, and fees when you decide to cash out any remaining balances.
Can you use Travelex in USA? ›
The Travelex Travel Money Card can store USD for your travels in the USA. With the travel card, you can enjoy fee-free cash withdrawals, load multiple currencies, and automatically transfer funds online.
What is the best currency exchange site? ›
Local banks and credit unions usually offer the best rates. Major banks, such as Chase or Bank of America, often offer the added benefit of having ATMs overseas. Online peer-to-peer foreign currency exchanges. Online bureaus or currency converters, such as Travelex, provide convenient foreign exchange services.
How does the Travelex work? ›
You can load multiple currencies onto your Travelex Money Card before you travel, and then use it in millions of ATMs worldwide to access your money quickly and safely. You can also pay for goods and services online and in stores worldwide.
Does Travelex charge a fee? ›
At Travelex, we offer you $0 commission and a competitive market exchange rate when you buy foreign currency from us online, whether in cash or our Travelex Money Card. These online rates are our exclusive online rate and are not available in-store.
