Answers to Frequently Asked Questions | AAA Roadside Assistance (2024)

Answers to Frequently Asked Questions | AAA Roadside Assistance (1)

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Have questions about AAA Roadside Service?

Find answers to the most common questions about roadside assistance from AAA:

Does AAA Roadside Assistance cover rental cars?

Yes. As a AAA Member, you can request roadside service for any vehicle that you’re in, whether you’re the driver or the passenger.

Do you tip AAA drivers?

Tipping roadside assistance drivers isn’t necessary.

How to track or check the status of AAA Roadside Assistance?

Members who have opted to receive SMS text messages will receive a link once a tow truck driver has been assigned. Upon opening the link, the Member will receive an estimated time of arrival, and can track the driver’s progress in real time.

Members who have not opted in to SMS texts will receive an automated phone call once a driver is on the way.

Can I schedule AAA Roadside Assistance?

AAA does not offer roadside assistance scheduling at this time, but it is under consideration.

Does AAA work out of state?

Yes, you can call AAA for Roadside Assistance from anywhere in the United States.

Does AAA roadside assistance work in Canada?

Yes, AAA Members are covered in Canada.

Does AAA roadside assistance work in Mexico?

AAA does not offer roadside service in Mexico at this time. Before driving in Mexico, however, you may want to purchase Mexico Driver’s Insurance.

Does AAA work in other countries?

Roadside services are available to AAA Members in Canada and many other parts of the world. Visit the website of the AAA-affiliated organization in the country you’re planning to visit for information about coverage and benefits.

Does AAA cover RVs and motorcycles?

AAA offers several plans that will keep your RV and/or motorcycle covered when you're on the road. These Membership plans vary by state.

Arizona

  • AAA Plus RV: Covers both RVs and motorcycles at the AAA Plus level of 100 miles of tow.
  • AAA Plus Motorcycle: Covers motorcycles only at the AAA Plus level of 100 miles of tow.

Utah

  • Plus RV: Covers both RVs and motorcycles at the AAA Plus level of 100 miles of tow.
  • Premier: Covers both RVs and motorcycles at the AAA Premier level of 200 miles of tow for one tow, and 100 miles of tow for remaining tows.

Northern California, Nevada, Alaska, Wyoming, and Montana

  • Premier: Covers both RVs and motorcycles at the AAA Premier level of 200 miles of tow for one tow, and 100 miles of tow for remaining tows.

Can I use my mom or dad’s AAA card?

Only the person named on the card can use their Membership. However, if you live in the same household or are away at school, your parents can add you as a family member on their AAA account with all the benefits at a discounted rate. As a family member on their account, you’ll be entitled to roadside assistance as well as other benefits, such as discounts on travel and entertainment.

Parents can add a family member to a Membership by doing the following:

  1. Sign in to your account using your AAA login (email address) and password.
  2. Click the “Add Someone to Your Plan” link from the Account Actions column.
  3. Enter your family member's first and last name and click “Continue to Payment.”
  4. Submit your payment information to add your family member to your account.

How much do you pay for roadside assistance per mile beyond the maximum?

It depends on your AAA Membership. AAA Classic Members get 5 miles of towing for your vehicle or bicycle, while AAA Plus Members receive 100 miles of towing and AAA Premier Members receive all the benefits of Plus Members plus one 200 mile tow per household per year.

After that, charges incur at the then-current rates of the Service Provider for that area, and must be paid to the Service Provider at the time of service. Although these charges vary by location, the following ranges generally apply:

  • Alaska: $5 to $10 per mile
  • Arizona: $5 to $6 per mile
  • California: $10 to $15 per mile
  • Montana: $5 to $10 per mile
  • Nevada: $5 to $10 per mile
  • Utah: $5 to $10 per mile
  • Wyoming: $5 to $10 per mile

What does AAA Motorcycle Roadside Assistance cover?

AAA Motorcycle Roadside Assistance provides emergency services like towing, fuel delivery, flat tire service, and much more.

Does AAA Insurance include roadside assistance?

No, but AAA Membership is required to purchase AAA Insurance. AAA Membership includes AAA Roadside Assistance that surpasses competition in customer satisfaction and arrival times. Plus save up to 5% on your AAA Insurance just for being a Member.

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Answers to Frequently Asked Questions | AAA Roadside Assistance (2024)

FAQs

What is the farthest AAA will tow? ›

Here are the coverage details on AAA roadside assistance services: Towing: The Basic plan covers free towing to the responding tow truck's station, to a AAA-owned Car Care facility within 10 miles or to another facility within three miles. The Plus plan covers 100-mile tows and Premier adds one 200-mile tow.

Can I call AAA for a stranger? ›

Yes. As a AAA Member, you can request roadside service for any vehicle that you're in, whether you're the driver or the passenger.

How many calls can you make to triple A? ›

Each member (Primary or Associate) in your household is allowed four Emergency Road Service calls per year. (If there are two AAA members in your household, each one would be allowed four calls for a total of eight.)

How do I ask AAA a question? ›

Call 800-AAA-HELP (800-222-4357) AAA is here to help you.

How many toes do you get with AAA Premier? ›

With Premier: Receive 1 tow up to 200 miles per household and up to 100 miles on additional tows. Free rental car with tow in your Club's territory.

Can my wife use my AAA card? ›

Yes, but additional family members must each be enrolled as an Associate on your AAA Membership account. Primary Membership - The Primary Member is the first person in the household to join AAA. Membership includes roadside assistance and all other AAA services and benefits.

How much is the cheapest AAA membership? ›

AAA Membership Levels
AAA ClassicAAA PlusAAA Premier
$65 per year $5.99 per month$95 per year $8.49 per month$135 per year $11.82 per month
13 more rows

What do you say when calling AAA? ›

Give detailed identification information to the operator.

Provide your phone number so the AAA technician can call you, if needed. Additionally, tell the operator what type of car you have, as well as the license plate number. This information will help the technician identify you on the road.

Why does AAA take so long? ›

Because it's difficult to recruit an adequate number of drivers: even for AAA, despite the increased demand for tows. Mostly, tow truck drivers are working overtime. As a result, you must wait longer for a prompt response to get your car fixed rapidly.

How many gallons of gas will AAA bring you? ›

Roadside assistance gives you enough gas to make it to the nearest fueling station. Most providers will typically give you around 2-3 gallons, though some plans have higher limits, so check with your roadside assistance provider for details.

Can you hang up on a 3 way call? ›

When you're done, you can hang up to end the call for both callers.

What is the best AAA membership? ›

AAA Premier

Offers the highest level of service. For just $124.99 per year, Premier Members have access to all AAA benefits, including trip interruption coverage, travel accident insurance, and a free one-day rental car with every tow.

How long does AAA usually take to respond? ›

It takes up to 21 minutes for AAA roadside assistance to arrive, depending on your location, your reason for requiring assistance, and the road conditions. AAA roadside assistance may be delayed if you require assistance in inclement weather, during rush hour or at night time.

How long to respond to AAA? ›

(c) The respondent may answer the demand and may also file a counterclaim. The answer must be sent to the AAA within ten calendar days after the AAA acknowledges receipt of claimant's demand. The answer must: ' be in writing, ' be sent, in duplicate, to the AAA, ' be sent to the claimant at the same time.

Does AAA have digital card? ›

Plus, you can use your digital card to receive discounts at thousands of AAA Discount and Rewards locations across the country. Register now for your Digital Card through your AAA.com profile or by contacting a nearby AAA branch office.

What is the difference between AAA Plus and AAA Premier? ›

AAA Premier Membership brings you the highest level of AAA perks. You'll receive everything you get as an AAA Plus member and much more, including: Up to 200 miles of free towing (once per year - the other 3 tows are limited to 100 miles). Automobile Accident Protection for up to $1,500.

What is the difference between AAA Plus and AAA Classic? ›

Catherine C Ford, Writer. The difference between AAA Basic and AAA Plus is that the Basic plan has lower coverage limits for towing, lockout reimbursem*nt, trip interruption protection and fuel delivery than the Plus plan. The Basic plan is cheaper than the Plus plan, too.

Why does a AAA tow truck take so long? ›

Because it's difficult to recruit an adequate number of drivers: even for AAA, despite the increased demand for tows. Mostly, tow truck drivers are working overtime. As a result, you must wait longer for a prompt response to get your car fixed rapidly.

How many tows do you get with AAA Plus California? ›

How many tows do I get with AAA? Four service calls per year are covered by your membership… that can be tows or light services (jump starts, lockouts, tire changes, fuel delivery) or calls which start as tows but end up being an “on-the-go”.

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